Privacy Policy

You have the right to make informed decisions about your personal information. This Privacy Notice details how our organization and its subsidiaries, affiliates, and jointly controlled entities ("we," "us," or "our") handle your Personal Data. We collect, use, and share information when you interact with our website (mobile and desktop) and mobile app (collectively, "Site"), as well as through other channels like customer service via chat or email. Below is a summary of our privacy practices. For more information, you can view our full Privacy Policy or click the links in the summary table.

Information com-stay.com Collect

Personal Data You Provide to Us

When you make on com-stay.com, we collect essential information, such as your name and email address.

If you contact our customer service or share feedback through various channels, we’ll collect additional information. You may also leave reviews, and we’ll gather any details you include, along with your first name and avatar (if chosen).

If you browse using a mobile device, you can opt to share your location, allowing us to provide personalized services, like local recommendations. Creating a user reviews to save your preferences, uploaded photos, and previous reviews to enhance your future reservations and recommendations.

Participation in referral programs or contests may require additional personal data.

Personal Data About Others

If you provide information to com-stay.com, you may share their personal information, but it is your responsibility to inform them of the policy and ensure they understand how their data will be used.

Personal Data We Collect Automatically

When you visit our sites or apps, we automatically gather certain information, including your IP address, access times, and device details. This data helps us understand how you use our services.

For mobile users, we collect device identifiers, settings, and activity data. If you make a reservation via a mobile device, we track how you accessed our site.

Personal Data from Other Sources

We may also receive information about you from various sources, including affiliate partners and third-party service providers. For instance, data from affiliate partners may be combined with what you provide when using their services.

We also gather information for payment processing and to address any complaints or concerns about your behavior. Communication services on our platforms may share metadata with us regarding interactions with Trip Providers.

How We Use Your Personal Data?

We may use your personal data collected through the Site for various purposes.

Service Provision

To fulfill your requests for services, such as creating user accounts, processing reservations, and providing customer support.

Surveys and Feedback

To conduct surveys and provide information about our services on our Site or other platforms.

Site Improvement

To enhance the Site, tailor user experiences, and conduct internal training.

Security

To protect the security of users and the Site.

Legal Obligations

To comply with legal requirements and respond to requests.

Market Research and Improvement

We may invite you to participate in market research to enhance our services and user experience.

Customer Reviews

We invite you to submit reviews about your trips, which may be displayed publicly.

Safety and Trust

We promote a secure environment for all users and partners.

If you have any questions or wish to manage your personal data preferences, please refer to our privacy policy for more details.

Sharing Your Information

In some cases, we share your personal data with third parties.

Local com-stay.com Offices

Your information may be shared with com-stay.com subsidiaries to support services, including customer service. For more details, visit the About section on com-stay.com.

Other Professional Third Parties

When necessary, such as in disputes, legal claims, or audits, your data may be shared with legal advisors or auditors, only to the extent needed, in accordance with their professional duties.

Third-party Service Providers

We engage external service providers for tasks such as customer support, market research, and fraud prevention. These parties help us deliver services efficiently.

Competent Authorities

We may disclose your personal data to law enforcement or government authorities when required by law, to prevent fraud or criminal activity, or to fulfill legal obligations (e.g., tax or rental laws). Additionally, data may be shared to protect our rights or in response to legal processes like subpoenas or warrants.

Security

We have implemented robust procedures to protect your personal data from unauthorized access and misuse. Our systems are designed with strict technical, physical, and procedural safeguards to ensure data security. Only authorized personnel are permitted to handle your personal data, and access is granted strictly on a need-to-know basis.

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and detect and prevent fraud or other illegal activities. All information is handled according to our Privacy Policy.

For enhanced protection, we recommend enabling two-factor authentication in your account settings, adding an extra layer of security against unauthorized access. This ensures that even if someone obtains your login details, they cannot easily access your account.

We maintain appropriate security measures, including physical, electronic, and organizational protections, to prevent data breaches, unauthorized access, or accidental loss. When data is no longer needed, we either remove it from our systems or anonymize it, ensuring your privacy is upheld even after data retention is no longer required.

Policy Updates

We may occasionally update our Privacy Policy to align with legal requirements, changes in how we collect and use data, new features on our Site, or technological advancements. Any significant changes in data practices will be reflected in the updated Privacy Policy, with the revised effective date clearly indicated at the top. We encourage you to review the Privacy Policy regularly to stay informed about our latest policies. If any updates involve substantial changes, we will post them prominently and obtain your consent if required by law before implementing them.

Links to External Websites

Our Site may contain links to external websites that are not owned or managed by us. When you follow these links, the privacy, terms, and security practices of the external site will apply, which may differ from ours. We recommend reviewing the privacy and security policies of these third-party websites before sharing any personal information with them.